Feedback and Complaints

Special Olympics Ireland welcomes both positive and negative feedback. Therefore we aim to ensure that:

· Any feedback is dealt with quickly and politely.

· Any feedback/complaint is handled sensitively and with due consideration for the confidentiality of all involved.

· We treat a complaint as any clear expression of dissatisfaction with our operations which calls for a response.

· We treat any complaint seriously whether it is made by telephone, letter and email or via our website.

· We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc.

· We learn from feedback/complaints and use this information to improve.

· All complainants have the right to be heard, understood and respected. Similarly, we expect the person making the complaint to be polite and courteous in their dealings with our staff.

What to do if you have feedback?

If you do have a complaint or feedback about any aspect of our work, you can contact us via our feedback form – here, in writing or by telephone.

When you contact us, we will direct your communication to the appropriate staff member.

What Happens Next?

If you remain dissatisfied, you may ask to talk to a member of management or Complaints Officer.

What happens if the complaint is not resolved?

Our process, as outlined above, encourages resolution through informal means. However, if you remain dissatisfied, and having completed the steps above, you may submit a formal complaint in writing, briefly describing what your complaint is about stating relevant dates and times, if applicable.

We ask that this complaint is submitted using the Special Olympics Ireland’s Complaint Form which will be sent directly to you.

Some complaints will fall within other Special Olympics Ireland policies and procedures and you will be advised of this. Complaints, which occur at club level and feedback on club operations, should be dealt with by a Club Management Team Member within the local club.

Your Voice

As a supporter of Special Olympics Ireland we value your involvement and feedback and would like to hear from you about our work and its impact.

We invite you to contact us with comments about what you think we do well, ideas and interests in volunteering and fundraising. You are encouraged to share these comments by using our feedback form – here